Why should I choose a warehouse near St. Louis, Missouri?
How does e-commerce shipping work?
Why should I outsource my warehousing?
What's the difference between storage and warehouse?
How do you handle customer returns?
What kind of companies do you fulfill orders for?
Are there any restrictions on the type of products you're able to store or fulfill?
How quickly are returns processed?
Do you require partners to sign a contract?
What areas of my company's supply chain can you help manage?
If we decide to partner with IMG, what is the onboarding process like?
Trucking is the backbone of many 3PL operations and St.
Louis, Missouri sits at the intersection of four major highways, so it's perfectly located for ground transportation. Additionally, St. Louis has a fast-growing workforce trained in warehousing, logistics, and transportation as well as access to several airports and the Mississippi River.
E-commerce shipping encompasses all services required
to transport products purchased online from a retailer to the customer’s delivery destination. With the right partner, e-commerce shipping can be manageable, affordable, and fast.
When you outsource your warehousing you allow for more
time and resources to focus on your core operations. Outsourcing allows you to eliminate distractions to help you focus your time, budget, and needs on what you do best: growing your business.
Storage is exactly as it sounds: storing your product(s) in a
safe facility. Warehousing on the other hand is a more full-scale operation where you not only store your product(s), but also reconfigure, process returns, and ship out your product(s).
Our retail partners can either have customers return
products directly to IMG or to the retailer where they consolidate the returns and then send them to IMG. In either instance, we process returns on a daily basis.
We fulfill orders for a variety of companies. A few that may
be familiar to you are Best Buy, Target, Amazon, Kohl's, Walmart, Macy's, Groupon, QVC, HSN, Zulily, and one of our newest partners, Fab Fit Fun.
We typically house and ship electronic and household
products. However, our facility is FDA approved and we do have some climate-controlled warehousing available which allows us to hold nearly any type of product. We are constantly working with our partners to understand their needs and do everything we can to meet them.
Returns are typically processed the same day but we
guarantee they will be processed within 48 hours. Bulk returns are processed as needed when the retailer sends the returned product back to us.
Yes, we do ask our partners to sign a contract before we're
able to offer services in order to ensure everyone is in agreement as to the business terms. However, we do not require long-term contracts and are able to work with our partners to figure out the best way to the meet their needs while sticking to our standards.
We can manage almost anything from warehousing, kitting,
to small one-off shipments, or large volume shipments directly to the consumer. We are flexible and work directly with our partners to meet all of their supply chain needs.
We will work with you to understand your business's
unique needs, customize our services to meet those needs and then work with you to get a contract in place. Once all of that has been established you will be assigned an Account Manager who will show you how to access and operate IMG's Web Portal as well as be available to assist you with any questions you may have.