Premiums and Incentives
Our capacity to create unique product offerings from our vast assortment of brand-name inventory provides rewards-program participants with an exceptional value. IMG's services in the Premiums and Incentives market include, but are not limited to the following:
- Providing multiple lines and brands of products to our customers, allowing them to maintain less suppliers and creating a simplified purchasing experience
- Designing product bundles to create unique and valuable offerings at a wide range of price points
- Bundling multi-brand products and/or kitting products & components to create differentiated SKUs for each customer
- Merchandising assistance such as product selection, copy writing, photography, digital imaging, page layout, etc.
- Managing product transitions for highly volatile technical products with short life cycles, thereby extending the advertising investment in the incentive program
- Maintaining a well-trained customer support staff
- Providing customer service/sales training for client sales staff and call centers on an as-needed basis
- Reducing partners' inventory risk by utilizing a drop-ship model
- Customizing packing slips and documentation for the client, keeping IMG an invisible partner
- Managing the returns process
- Receiving & processing individual customer orders by maintaining an EDI infrastructure & order processing centers
- Capturing product serial numbers & tracking information on outbound shipments
- Accepting orders and transactions via phone, fax, EDI, e-mail, web, etc.
- Develop and maintain dynamic websites that offer convenience, information, or products
- Special ordering services
- Incentive reward card redemption as well as standard payment acceptance, expanding the customer's options beyond their awarded points
